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What You Need to Know About Our Terms

When you open an account with 18hoki alternatif, you're agreeing to a straightforward set of rules that protect both you and the platform.

Account verification requiredDANA, OVO, GoPay, QRIS depositsWithdrawal requests processed in hours
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18hoki alternatif What You Need to Know About Our Terms
TERMS HELP

How to Get Help With Your Account Terms

If you have questions about what these terms mean for your account — how verification works, whether a deposit is reversible, what happens if you want…

Live Chat Real-time support on account rules, verification, and deposit terms — available every day, 9…
Email Support Send your terms question to our support inbox and receive a full reply within…
Account Settings View a copy of the terms you accepted when you opened your account directly…
SECURITY AND DATA

How We Protect Your Account and Information

Your account belongs to you, and these terms spell out how we protect it. We encrypt all login details and payment info with industry-standard SSL encryption so no one can intercept them…

Encryption Standard

All account logins and payment transactions use 256-bit SSL encryption. This means your DANA, OVO, GoPay and QRIS credentials are scrambled so only our servers can read them.

Data Retention

Account and transaction records are kept for 7 years to comply with Indonesian financial regulations. Verification documents are deleted 36 months after you close your account.

Two-Factor Authentication

You can enable 2FA in Account Settings to add a login confirmation step — a code sent to your registered phone number before anyone can access your account.

Verification Hold

When you request a withdrawal, we run a quick verification against your ID and deposit payment method to confirm ownership. First-time withdrawals may take up to 24 hours extra for this check.

Dispute Resolution

If you believe a transaction on your account was unauthorized, report it within 30 days of the deposit or withdrawal. We'll investigate and respond with our findings and any corrective action within 10 business days.

Account Closure Request

You can close your account anytime in Settings. We'll process the closure within 24 hours, pay any remaining balance to your registered payment method, and flag your account as inactive.

Frequently Asked Questions About Our Terms

Real questions from real players about account rules, deposits, withdrawals, and what happens if something goes wrong.

Your account is yours — sharing your password means the other person can access your balance and place bets using your money. We cannot reverse bets placed from your account even if you claim someone else did it. These terms hold you responsible for all activity logged in under your credentials. If your account is compromised, change your password immediately and contact support within 24 hours to place a hold.

Once a deposit via DANA, OVO, GoPay or QRIS is confirmed in your lobby wallet, it cannot be refunded. The payment is processed and settled between you and the payment partner instantly. This is standard in these terms to prevent fraud and account disputes. You keep full control of your balance — you can withdraw it, use it to play, or let it sit. Withdrawal times depend on your payment method and account verification status.

Most verifications complete in under an hour. You upload a photo ID and proof of address (utility bill, rent receipt) in Account Settings, and our team reviews them within 60 minutes on weekdays, up to 2 hours on weekends. If documents are unclear, we'll ask for a new photo. Once approved, you can withdraw immediately. Denials are rare and always explained — usually just a blurry photo or address that doesn't match your registered details.

If we close your account for breach — automated tools, fraudulent ID, underage access, money laundering signs — these terms allow us to freeze your balance pending investigation. If the breach is confirmed, your balance is forfeited. If investigation clears you, we'll restore access or pay your balance within 7 business days. Serious breaches are reported to Indonesian financial authorities as required by law. You have the right to request the reason for closure and supporting evidence.

Yes, we update these terms when regulations change or we improve security. Any change is posted in your Account Settings under Legal Documents with at least 7 days' notice before it takes effect. If you don't agree to new terms, you can close your account and withdraw your balance before the change goes live. By continuing to play after the notice period, you're accepting the updated terms.

We keep your name, ID number, and deposit/withdrawal history for 7 years to meet Indonesian AML and tax regulations — this is required by law, not our choice. Your password is permanently deleted immediately. Photos of your ID and address are deleted 36 months after closure. Transaction records cannot be deleted but are kept confidential. You can request a data export anytime in Account Settings before or after closure.

These terms apply where local law permits. Your ability to access 18hoki alternatif, make deposits, and withdraw depends on local law in your location. Deposits and withdrawals via DANA, OVO, GoPay and QRIS are available for players in Indonesia. If you move or travel, your access and withdrawal eligibility may change — contact support to confirm your status. We comply with laws in the jurisdictions where we operate.

Related Pages

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