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How we protect your privacy and account

Your account data, payment history and personal details are encrypted and protected on our platform.

Encrypted account storagePayment data securityClear data retention rules

What this privacy policy covers

18hoki alternatif Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy explains how 18hoki alternatif collects, uses and stores your information — your name, email, phone number, payment method, withdrawal address and activity on the platform. We collect data to verify your account, process deposits and withdrawals, detect fraud, and comply with local law where

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applicable. Your data does not leave your account without your consent. We retain your account details for the lifetime of your account, and transaction records for the period required by local financial regulation. Where local law permits, we also use anonymised gameplay data to improve our
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live tables and slot lobbies.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about your privacy

HOW WE HANDLE DATA

What we do with your information

Account Verification

We collect your identity details and payment address to confirm you control the account and to comply with local financial law. This happens once, at sign-up.

Payment Processing

When you deposit via DANA, OVO, GoPay or QRIS, we store your transaction record and receive a merchant confirmation. This data is kept for withdrawal verification and audit.

Session & Cookies

We use session cookies to keep you logged in and remember your lobby settings. These expire when you close your browser. No tracking cookies are set.

Fraud Detection

We scan accounts for unusual withdrawal patterns and multiple account sign-ups from the same device. This protects your funds and keeps our platform secure.

Data Retention

Account data stays in our system for as long as your account exists. Transaction records are archived for the period local law requires, typically 7 years.

Your Rights

You can request access to your data, correct errors, or ask for account deletion by contacting support with your account ID. We respond within 14 days.

Privacy questions answered

We store your payment method (DANA, OVO, GoPay or QRIS account reference) only as long as your account is active. Once you close your account, we delete payment records after 90 days unless local law requires a longer retention period.

Yes. Log into your account, go to Settings > Personal Data, and download a copy of everything we hold — your name, email, phone, deposit history and gameplay summary. If you need older records, contact support with your account ID.

No. We do not sell or share your personal data with advertisers or other platforms. We only share data with payment processors (DANA, OVO, GoPay, QRIS) and fraud-detection services to keep your account safe.

Your password is encrypted using industry-standard hashing and is never stored in plain text. Even our support team cannot see your password. If you forget it, reset it via email verification in seconds.

You can request account deletion by contacting support. We remove all personal data within 30 days, keeping only transaction records required by local regulation. Outstanding balance must be withdrawn first.

No. We do not place tracking pixels on external sites. Our cookies only work on our platform. When you log out, your session ends and no further tracking occurs.

Contact our support team via live chat (09:00–22:00 Jakarta time) or email your concern with your account ID. Escalations reach our compliance team, who respond within 7 business days.

How we protect your privacy and account

Contact us about your privacy

What we do with your information

Account Verification

Payment Processing

Session & Cookies

Fraud Detection

Data Retention

Your Rights

Privacy questions answered

01 What happens to my payment details after I withdraw?

02 Can I see what data you hold about me?

03 Do you share my information with third parties?

04 How is my password stored?

05 What if I want to delete my account and all my data?

06 Does 18hoki alternatif track me across other websites?

07 Who can I contact if I have a privacy complaint?

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